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DIRECT DESK RESPONSE Tallinn HQ · Al Khobar Desk

Talk to an engineer, not a bot.

One message. A named engineer replies within 24 hours, from the desk that owns your topic. No ticket black hole, no support queue.

RESPONSE SLA< 24 hours · direct lead engineer review
DISPATCH TERMINAL // DIRECT ROUTING
OPERATIONAL DUAL-DESK ARCHITECTURE
DESKS ACTIVE
  • Free 3-vessel exposure scan
  • M-SOC · 24/7 fleet monitoring
  • Haris · edge hardware & NMEA telemetry
  • Enterprise networking & firewall hardening
  • Web studio · corporate platform & identity
  • General technical consultation
01 · The desks

Write to the desk in your daylight.

Two offices, live local time. Between them, someone is always working.

Tallinn · European HQ
LIVE

Estonia

Maritime SOC command, vulnerability research, and passive scan operations. Operational since 2022.

12:00:00 UTC EET (UTC+2)
contact@oversight.ee →
Al Khobar · GCC Desk
LIVE

Saudi Arabia

GCC, Red Sea, and Arabian Gulf fleet operations. Bilingual technical support in Arabic and English.

13:00:00 UTC AST (UTC+3)
contact@oversight.ee →
02 · Dispatch protocol

What happens next. Direct and transparent.

Zero automation runarounds. Every inquiry is handled by a practicing systems engineer.

STEP 01 ROUTING

It is routed

Your selected topic routes directly to the specialized desk: exposure scans to Tallinn, GCC fleets to Al Khobar, enterprise networking to our infrastructure lead.

STEP 02 TRIAGE

An engineer reviews

No scripted autoresponder or tiered helpdesk triage. A marine systems engineer reviews your operational requirements directly.

STEP 03 < 24H SLA

Direct answer

A clear, actionable technical answer or exposure report delivered within 24 hours. If we cannot fulfill your scope, we say so plainly without delays.